Can’t get back to account and see licenses

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  • This topic has 2 replies, 1 voice, and was last updated 2 months ago by uyjtdyklug.
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  • #30362 Reply
    Clint Wellington
    Guest

    I just updated another license today on formidablepro2pdf.com and was immediately redirected to a blank page on your website after payment. I have been through your entire website and can’t get to my account or licenses I paid for. Just like last time. I have a website down as I write. Can you please tell me the secret to finding what I paid for—the licenses??? Very frustrating!!!

    Please advise if have any plans to update your website to make it user friendly. We have more projects in the works and can’t interrupt services like this anymore. Thanks.

    #30364 Reply
    admin
    Keymaster

    We are not experiencing any known issues. Try clearing your browser’s cache or using a different browser with this link to login to the site. The link has been confirmed to work.

    If you still run into issues logging in, reply to this thread with your Order ID(s) so we can re-activate your licence key until you are able to login.

    Going forward, PRO2PDF is not expected to be updated other than compatibility issues. We are actively enhancing E2Pdf, which is the most comprehensive, feature rich and flexible PDF plugin made for WordPress. Pre-2019 PRO2PDF users are able to migrate to E2Pdf here, and PRO2PDF templates may be converted here.

    We remain at your service.

    #30367 Reply
    admin
    Keymaster

    For your reference, the “My Account” link you are looking for on our site is simply called “Login”…

    Login Link aka

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