Blank page after form submitted

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  • This topic has 3 replies, 1 voice, and was last updated 1 year ago by admin.
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  • #24586 Reply
    Catherine
    Guest

    Hi,

    I have checked the Show Message box in Settings, and provided a Message, but when the user submits the form, a blank page shows up, instead my Message.

    Help. Thanks, Cat

    #24601 Reply
    admin
    Keymaster

    This sounds like an issue with Formidable Forms, not PRO2PDF. Try submitting a support ticket with Formidable Forms here if the same result happens with or without a PRO2PDF shortcode in the message box.

    If this issue is regarding the PRO2PDF plugin, let us know if you are able to Export PDFs from the plugin’s EXPORT tab.

    We remain at your service.

    #27986 Reply
    Shane
    Guest

    So I have followed the instruction video. I am also getting a blank PDF file. The form on Formidable is filled out but with the PDF that downloads, it is some weird squares.

    #27988 Reply
    admin
    Keymaster

    If you are using a Slavic or Arabic font, you’ll need to select “Unicode” from the “Language support:” drop-down field on the EXPORT tab for the field map layout.

    If not a language issue, then you may be using a font in the PDF form that is not compatible with PRO2PDF. Try changing the PDF form field font to Ariel.

    Upload the revised PDF form with the same file name as the existing PDF form to overwrite the existing form so there will be no need to remap the fields.

    Let us know if you are able to correct the issue by changing the PDF form field font(s).

    We remain at your service.

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