May 27, 2019 at 3:59 pm #21522
My client, drmalcolmanderson.net website had fully functioning forms. He recently had a client submit a form on his website, but the PDF came across as blank. Help?May 27, 2019 at 4:42 pm #21525
There is not an account under the email address on your support account, what is the order number or submit the Activation Key using this form.
We remain at your service.May 27, 2019 at 5:01 pm #21526
This is the activation key:
This is the client’s email address you might be able to find it under: firstname.lastname@example.orgMay 27, 2019 at 5:12 pm #21527
The key appears to be active with no issues on our side.
. Are you able to EXPORT a PDF from the plugin’s EXPORT tab?
. Check to see if there are any other field map layouts for the same form that are set to send email attachment, if so change the setting.
. If using a shortcode to generate the PDF, check the shortcode to make sure the correct form and layout is used, and dataset=[id]
. Check the field map layout, are the fields mapped?
If yes, we may need to talk a look at the installation. Complete this form if possible.
If no, try mapping the fields, let us know what issues you have.
We remain at your service.May 27, 2019 at 5:21 pm #21528
Can you look at it? We no longer employ the developer that used this and it is way over my head. Last time I tried to fix anything in here, I royally screwed it up.
All the field maps should be correctly mapped as no one has been into the back of the site for weeks. It just stopped working recentlyMay 27, 2019 at 6:06 pm #21529
Which form is having the issue?
We remain at your service.May 27, 2019 at 6:07 pm #21530
Child Intake formMay 27, 2019 at 6:28 pm #21531
All appears to be working as expected when using https, however, the site does not default to https so if a user is accessing the site without https, the merge fails.
Please test and let us know if you experience any issues, and where.
We remain at your service.May 27, 2019 at 6:30 pm #21532
Ah, so I need to have the URL fixed. Thanks.May 28, 2019 at 2:10 pm #21544
I had the hosting service fix the https and the form isn’t working from the standpoint it didn’t even email it to the site admin/my client when we tested it. ThanksMay 28, 2019 at 2:37 pm #21546
Our apologies! That was totally our mistake, as we disabled the email notifications for troubleshooting, but never finished due to the https issue…
We have re-enabled them, please have the client try again, with our sincere apologies.
We remain at your service.