March 31, 2017 at 1:06 am #12257
AMservice – Andre Fischer
since your system failure Yesterday the activation key for pro2pdf is no longer working and there are no more pdf attachments send to the athlets.
I got the following Querstions:
a) can you establish a backup api verification url, so that there is less risk for a downtime?
b) When can i activate my System again
c) WIll the system still work if you shutdown this service entirely because our customers are really worried now.
March 31, 2017 at 8:43 am #12260
- This topic was modified 2 years, 2 months ago by admin.
We do not have any other users experiencing the issue you have described. According to our records order #:4087 expired on Dec 2, 2016. Did you purchase a new key or have proof of renewal?
To renew, login to the account and click the Renewal link on the left.
Regarding your questions;
a. This was our first outage in two years, nonetheless we will look into our options for a backup server.
b. You may renew at any time.
c. Yes, if you install PDFtk on your server you will still be able to use the plugin. (Except merging signatures, images, and the Unicode font)
We remain at your service.