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Activation issues

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  • #21757 Reply

    earlier this year our activation key expired while I was away on maternity leave. It wasn’t until I returned that I realised this had taken place so I renewed the key and on our account it says that our website is active and so are the forms that we created prior to it’s expiry. However on our wordpress plug in it tells me:

    It is valid until 05/03/2020
    With this activation code, you can register up to 1 site and up to 10 forms. Click here to deactivate this key.
    You have 0 sites and 7 forms left.Click to manage your activation key (WMBC) – not active. Activate this website

    When I try to activate the site it says I have no more website activations left. I’ve tried deactivating the key in both places and reactivating and nothing changes.

    We are trying to get our forms up and running for a new season of registration and would like this fixed as soon as possible. thank you for you help.

    Kayla Sukkau

    #21758 Reply

    Confirm you have logged into the account on the plugin site here to deactivate the key, then activate the key on the correct site?

    Let us know, we remain at your service.

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