Not able to generate PDFs – doesn’t look like license is valid

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  • September 6, 2022 at 3:35 pm #47093 Reply
    fielder
    Participant

    We aren’t able to generate PDFs. It doesn’t look like our license is valid, yet we renewed on 12/7/2021.

    Our license screen shows:

    It is valid until 01/01/1970
    With this activation code, you can register up to sites and up to forms. Click here to deactivate this key.

    You have sites and forms left.

    you do not have any active sites

    September 6, 2022 at 4:07 pm #47094 Reply
    fielder
    Participant

    I have deactivated the license and tried to re-enter the key and it says not valid.

    September 6, 2022 at 6:06 pm #47097 Reply
    admin
    Keymaster

    Thank you for your support request, it caused us to discover that our server is experiencing an outage however, we are working on it now and expect to be back online as soon as possible.

    We remain at your service.

    September 7, 2022 at 3:18 am #47104 Reply
    fielder
    Participant

    Thank you. It looks to be back up and running.

    Is there anything that can be done to prevent these outages in the future?

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Reply To: Not able to generate PDFs – doesn’t look like license is valid
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