Unusual email problem

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This topic contains 1 reply, has 2 voices, and was last updated by  admin 6 months, 3 weeks ago.

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  • #13204

    Brett F

    Hi

    I’ve got two formidable forms running; one using pro to pdf (warranty registration), the other a straight formidable form (warranty claim).

    Recently, the warranty registrations are not hitting the “TO” email address. However, the person submitting the form and myself are receiving the CC from the same form. The warranty claim form hits all email addresses as expected.

    Can you put any logic to the problem?

    #13213

    admin
    Keymaster

    This sounds like an issue for the outstanding support team at Formidable Forms. Or, try switching to a SMTP plugin to see if that fixes the issue.

    We remain at your service.

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