Problem text fields insert symbol ' but submit pdf show \'

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This topic contains 7 replies, has 2 voices, and was last updated by  admin 9 months, 1 week ago.

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  • #11553 Reply

    surasit

    Problem text fields insert symbol ‘ but submit pdf show \’

    ex :
    Text filed >> King Mongkut’s University of Technology Thonburi
    Show on PDF after submit >> King Mongkut\’s University of Technology Thonburi

    THANK YOU

    #11554 Reply

    admin
    Keymaster

    Try changing the font, which font are you using for the PDF text field?

    We remain at your service.

    #11555 Reply

    surasit

    I’m test
    Try changing the font

    1. Cordia New
    2. Augsana New
    3. Times New Roman

    same problem

    Text filed >> King Mongkut’s University of Technology Thonburi
    Show on PDF after submit >> King Mongkut\’s University of Technology Thonburi

    #11556 Reply

    admin
    Keymaster

    Please complete this form if you are able to provide access to the WP installation so we can further check the plugin.

    If your are not able to provide access;

    1 – Confirm you are typing the apostraphe ‘ symbol from the keyboard? If not, where is the ‘ symbol coming from?
    2. Try creating a new form with one text field and a field map layout to merge the form to a new PDF form with one text field, then type same with the keyboard (not copy/paste) “King Mongkut’s University of Technology Thonburi”
    3. Let us know the results.

    We remain at your service.

    #11557 Reply

    surasit

    1 – Confirm you are typing the apostraphe ‘ symbol from the keyboard? If not, where is the ‘ symbol coming from?
    ans >> confirm typing ‘ form the keyboard
    2. Try creating a new form with one text field and a field map layout to merge the form to a new PDF form with one text field, then type same with the keyboard (not copy/paste) “King Mongkut’s University of Technology Thonburi”
    ans >> create a new form test fields
    3. Let us know the results.
    ans >> same problem “King Mongkut\’s University of Technology Thonburi”

    #11560 Reply

    admin
    Keymaster

    Based on your answers we would need to login to your installation to troubleshoot the issue as this is not something we have seen in the past and cannot replicate the issue.

    We remain at your service.

    #11578 Reply

    surasit

    I’am submit form for you help.

    “Please complete this form if you are able to provide access to the WP installation so we can further check the plugin.”

    Thank you

    #11683 Reply

    admin
    Keymaster

    We apologize for the delay, we have located this issue and are releasing a bug fix with the next update expected within 24 hours.

    We remain at your service.

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