Message Sends But PDF Won't Attach

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This topic contains 17 replies, has 3 voices, and was last updated by  admin 3 months, 3 weeks ago.

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  • #12187 Reply

    Rick Sandberg

    To whom it concerns,

    We are currently switching our site (curesworks.org) from ASP over to WordPress (curesworks.org/test). I have installed Formidable Forms and Formidable Pro2PDF on our site. I am using the free versions but plan to buy once I can get them working properly. I have also installed WP-MAIL-SMTP for emailing purposes.

    The problem I have is that I can send email from either my created form or your demo form (depending on which one is activated at the time) but the PDF does not attach to the email. In fact it is not even created as I found out when I click on the link to download. I receive the following error message when I click on the download:

    “There was an error generating the PDF file.
    This form has not been activated yet. Click here to manage your activated forms.”

    The email I received says the following:

    “Your requested PDF file has mapped and is attached to this email message. We remain at your service, Support @ Fomidable PRO2PDF”

    I would like to attach the PDF to the email going to the person filling out the form and also to the person who is in charge of the program. Any help would be appreciated.

    Thank you,

    Rick Sandberg
    Fresno, CA

    #12191 Reply

    Rick Sandberg

    To whom it concerns,

    So now I have got it to give me the PDF with the fields all mapped but the PDF is not attached to the emails received by both the sender and the administrator of the program. Is there some code I need to put in to get the PDF to attach to the email? Any help would be appreciated.

    Thanks,

    Rick Sandberg
    Fresno, CA

    #12193 Reply

    admin
    Keymaster

    Thank you for letting us know about the demo not working correctly, we have fixed the issue, please try again.

    Regarding PDF attachments, the paid version has the attach functionality, however you can add a link to the email by placing the shortcode in the email body and changing dataset=”xx” to dataset=[id]

    We offer an opportunity to try the paid version risk-free for thirty-days here.

    We remain at your service.

    #12195 Reply

    Rick Sandberg

    I tired the demo on your site (http://www.formidablepro2pdf.com/#demo) and I received the following error once I clicked on the download link:

    “There was an error generating the PDF file.
    This website has not been activated yet. Click here to manage your activated forms.”

    The email was sent and when I opened the PDF attachment it said the following:

    There was an error generating the PDF file. This website has not been activated yet. Click here to manage your activated forms. 

    I hesitate to pay unless I see something working properly. I actually can produce a link on the form page once the submit button is clicked that downloads my form with the correct fields mapped. But I would also like the attachment to work. Is that only available in the paid version and is it possible with the paid version to attach it to the email sent to the form user as well as the email sent to the administrators of the program associated with the form?

    Thanks,

    Rick

    the form page and in the attachment.

    #12197 Reply

    Richard
    Participant

    Somehow I bought 2 30 day trials for $2 resulting in a total of $4 at the PayPal site. Hopefully I can get a refund of the $2 or a credit of the $2 if I decide to buy the product.

    Thanks,

    Rick

    #12198 Reply

    admin
    Keymaster

    We’ll refund $2 to your paypal account. Thank you for letting us know about the demo, we’re fixing that now.

    Yes, the paid version is required to attach PDFs.

    Yes, you’ll be able to send to all or some email notifications by selecting the email action in the field map layout.

    We remain at your service.

    #12199 Reply

    admin
    Keymaster

    $2 refund has been issued.

    We remain at your service.

    #12200 Reply

    Richard
    Participant

    I got it working after installing the Pro version. I will be buying it but I need to get my form finished and everything working flawlessly before I buy it. Probably in a week or so.

    Thanks,

    Rick

    #12201 Reply

    admin
    Keymaster

    Be sure to use the upgrade form when you are ready to purchase so you get credit for the trial version.

    We remain at your service.

    #12231 Reply

    Richard
    Participant

    I have some check box options on my form but it doesn’t look like I can map those checkboxes to the checkboxes on the PDF. Is this true?

    #12233 Reply

    admin
    Keymaster

    Give each PDF checbox a unique name and copy/paste the Formidable Form’s checkbox options into the PDF fields EXPORT VALUE. Then map each PDF field to the Formidable checkbox group.

    The EXPORT VALUES must be exact!

    Let us know if you are able to make it work, or send the PDF to support AT formidablepro2pdf AT com if you need more help.

    We remain at your service.

    #12234 Reply

    Richard
    Participant

    The problem I have is that the checkbox fields on the form do not show up in the list for mapping to the PDF. The checkboxes on the PDF do show up in the list for mapping. They all have unique names in the PDF. Do I still need to map copy/paste?

    #12249 Reply

    Rick

    I have figured out what my problem is. When I go in to change the PDF fields in any way it only recognizes for mapping purposes those PDF fields that I have recently saved. If I change three fields and then save the PDF document again, once I upload the saved document it only puts those three fields into the drop-down list for mapping. If I change all the fields names, save the PDF and then upload it, then it puts all the PDF fields into the drop-down list for mapping. Seems like a bug. Shouldn’t it be able to find all the fields no matter when they were last changed? There is no problem mapping the form to get those fields into the drop-down list (left-side list) for mapping. Only happens with the PDF fields. P.S. Do you give a free year if we point out a bug (if this is a bug) in your program? 🙂

    #12250 Reply

    Richard
    Participant

    When I tested it again the latest change did show up in the drop-down list along with all the other old changes. So maybe it is not a bug. I’m not sure what was happening earlier.

    But anyway, I got it working and the PDF downloads and the email sends and has the PDF attachment. Everything maps correctly but one strange thing occurs. I only selected 3 of the 7 checkboxes and yet when I opened the PDF all the checkboxes are checked. But in the email, it correctly lists the 3 items I selected. I can forward you the email if you want so you can check it out in both the PDF and the email.

    Thanks,

    Rick

    #12251 Reply

    Richard
    Participant

    Do I need to flatten the PDF form to make sure that only the checkboxes I select on the form are checked when it is opened or saved? When I save it on a mac and then open it with Preview all the checkboxes are checked. Even if I open it directly without saving the boxes are checked. But if I open or save it in Windows with Acrobat, none of the boxes are checked. Any ideas about what is happening?

    Thanks,

    Rick

    #12252 Reply

    Richard
    Participant

    I tried the form with the “Flatten PDF form” option checked and then selected 3 of the checkboxes. But when I open the PDF from the download link or the email attachment, none of the checkboxes are checked. I was hoping that only the checkboxes I selected on the form would be checked on the PDF. Is that not possible? If it is, how can I get it to work properly?

    #12253 Reply

    admin
    Keymaster

    Email the PDF form and a link to the web form, if possible, to support AT formidablepro2pdf DOT com for further assistance with this issue.

    We remain at your service.

    #12254 Reply

    admin
    Keymaster

    Which program or app is being used to create the PDFs forms?

    We remain at your service.

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