Actual form not showing up, unable to edit

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This topic contains 4 replies, has 2 voices, and was last updated by  admin 6 days, 5 hours ago.

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  • #16682 Reply

    Arlene

    Hi,
    I am using the paid version to create a form for a client and the form is not showing up in the activated form tab. The demo is what is showing up so no matter what I do on the form it still stays the same. Also, I need to clear all the old field maps and start fresh just incase there is an issue or bug in the old ones. I am unable to do anything is the “format” column, I thought the form image would look similar to the on in the image but it does not – is that section a change to the plug-in?

    Thank you so much for your assistance.

    PS. What do you need to verify that I’m using the paid version?

    #16691 Reply

    admin
    Keymaster

    1)
    Based on your request, it appears you have been able to setup field map layouts so you can see forms in the “Select the form to export data from:” dropdown, but now you are unable to see one paticular form – is that correct? What happens if you add another test form, can you see that form? If yes, try changing the name of the form or duplicate the form and let us know if you can see the duplicate.

    2)
    To delete previous field map layouts, from the Export Tab… select the layout from the “Field Map to use:” dropdown and click the “Delete Entire Field Map” button at the bottom of the field map layout.

    3)
    Please elaborate on your last question: “I am unable to do anything is the “format” column, I thought the form image would look similar to the on in the image but it does not – is that section a change to the plug-in?”

    We remain at your service.

    #16747 Reply

    Arlene

    Thank you, ans. #2 resolved!! I will try the test to see if I missed something.

    What I meant on the last question was – in the video it showed the pdf image with the form fields but not with the plug-in that I’m using. So I was wondering if the video plug-in was different.

    Thanks so much for the help will try your suggestion and see if it works.

    #16748 Reply

    Arlene

    Uploaded another form and no new info showed up.

    “Select the form to export data from:” still shows up as “demo: mapping formidable fields to pdf fields” and not the actual form.

    “Select the dataset to export:” Still shows up as “empty with the created date” and not the “PDF Form Field Name” and

    “Select Form to work with:” still shows up as “demo: mapping formidable fields to pdf fields”.

    Basically, everything is still showing up as ‘demo’ and not the actual form. What am I doing wrong?? 😐 Thanks for the help!

    #16750 Reply

    admin
    Keymaster

    We are not clear on the issue you are experiencing, if possible, complete this form if we are able to login to take a look at your installation. If not, send a screenshots of the Export Tab with the “Select the form to export data from:” field dropped down to show what is in the list and the “Select Form to work with:” dropped down to show what’s in the list.

    We remain at your service.

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