The issue has been resolved with downloaded files but hasn’t been solved when opening a file attached to an email (preview). It says, “Failed to load PDF document”.

I’m having the same issues with the PDF files created with the plugin. I get the error Failed to Load Document if I open it directly from the email. If I download the PDF and try to open it with Adobe, it gives me the error:

“Adobe could not open <file name> because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn’t correctly decoded)”

I was able to work until a few minutes ago. It happens with any file created with your plugin, even the ones created yesterday, a week ago, or a month ago.

We haven’t changed anything on our end.

Please advise. This is urgent since we depend significantly on the documents we create with your plugin.