- This topic has 12 replies, 3 voices, and was last updated 3 years, 8 months ago by Martin.
June 4, 2016 at 7:57 am #8260MartinGuest
after updating Formbidable to 2.02.01, it takes up to 3 minutes to load a page to edit in backend.
When I disable your plugin, it loads fast again. There seems to be a problem, pls fix.
MartinJune 4, 2016 at 8:19 am #8261
Thank you for your request for support regarding your recent update of Formidable to version (2.01.01), released MAY 5, 2016.
We have not experienced the issue you have described, in the past month, on the hundreds of installations running the PRO2PDF plugin, including several of our own.
If you have the Pro version of Formidable Forms installed, go to your WordPress Plugins page and deactivate Formidable. Then select ‘Delete’ or go to your web server (via FTP, SSH, SFTP, etc.) and delete the entire formidable folder. If you are using the free version, please delete and reinstall from WordPress.org here. You will not lose any saved forms or entries when you delete Formidable. (from Formidable’s site)
After reinstalling Formidable Forms, please check for the issue again and let us know the results.
If you would also like to reinstall PRO2PDF, be sure to first export your field map layouts before deleting and reinstalling the plugin.June 5, 2016 at 12:33 am #8264MartinGuest
I am referring to Version 2.02.01 of Formdiable which was released yesterday.
Anyway, I think it’s not a problem of Formidable but of a conflict with Visual Composer or Pinpoit Booking System.
When I activate your plugin, it takes 2 – 3 minutes to load a regular page in wordpress. When I disable it, the page loads in seconds.
I really want to buy the pro version (I need PRO for several reasons) but I need to make sure it works 100%. I can give you admin access to my site if you like to check!
MartinJune 5, 2016 at 12:34 am #8265MartinGuest
Oh, and I am referring to page load in admin, not in frontend. Frontend works fine.June 5, 2016 at 8:17 am #8277
Yes, please complete this form to have us login and take a look at the issue.
We remain at your service.June 5, 2016 at 11:11 pm #8289MartinGuest
OK, done! Waiting for your reply. If we can solve this problem, I’m going to order.June 7, 2016 at 9:50 pm #8330MartinGuest
Did you find anything?June 7, 2016 at 10:19 pm #8333
This support request has been sent to our senior developer. Please allow 0-3 days for a status update.June 8, 2016 at 8:27 am #8362
Has the issue gone away after upgrading the plugin?
The developer requires ssh access in order to continue troubleshooting this issue.
We remain at your service.June 8, 2016 at 10:09 am #8365Martin BissigParticipant
Yes, the problem is still there, even after updating. I do not have SSH access.
I need to order it from my hoster and it costs additionally. Should I order it?June 9, 2016 at 11:00 am #8381Martin BissigParticipant
Hey guys, any news on that matter? I really need to make this work!
MartinJune 9, 2016 at 11:54 am #8382
No, we’ve spent hours and cannot find the issue. As requested yesterday, we need access to ssh to continue troubleshooting the issue.June 10, 2016 at 2:45 am #8389MartinGuest
I will try to increase Php memory limit (suggested by visual composer devs) and let you know if it helped