Can not save field maps

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  • This topic has 2 replies, 1 voice, and was last updated 1 year ago by admin.
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  • #30535 Reply
    Roman
    Guest

    Hello,

    I recently renewed my license and attempted to upload a new PDF with fields but am having a ton of trouble. I updated to the latest plugin version but the following problems persist:

    – Buggy upload – works sometimes other times gets stuck at 88% uploaded
    – Cannot save field maps, button remains indented forever and doesn’t change

    I came up with a bit of a work around by adding one field at a time to save, works about 50% of the time. But cannot save the field map overall.

    If you wouldn’t mind taking a quick look, I’d really appreciate it:

    (it’s a multisite install, the site I’m working on is the main one, top of the list, no subdirectory)

    Thanks!

    #30537 Reply
    Roman
    Guest

    Just realized this auto-posts to a public forum, so I’ve changed my password. If you could email me that would be great, and I can provide the new password. I’ve tried emailing but it appears your inbox is full.

    #30540 Reply
    admin
    Keymaster

    Based on the description of the reported issue, it’s likely the PDF form is too large. Forms should not be more than 5MB, but are best under 1MB. To minimize form file sizes, minimize the number of fonts used in the document to 1 or 2, and use this site to compress PDF forms.

    Complete this form to provide the required permission to have us log in and take a look.

    We remain at your service.

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