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Unable to Load PDF

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  • #42763 Reply
    Andrew Morris
    Guest

    Hi,

    I have been using PRO2PDF for a while now – today one of my forms is throwing an error when trying to export to PDF – “Unable to Load PDF”

    I’ve removed special characters, rebuilt the form, rebuilt the PDF, and updated various plugins but nothing seems to fix the problem.

    Can you help?

    #42767 Reply
    admin
    Keymaster

    Complete this form to allow us to login to check the issue, or answer the following to begin troubleshooting;
    – Are you able to export the PDF from the plugin’s EXPORT tab?
    – Are there any other PRO2PDF templates that export correctly?

    We remain at your service.

    #42770 Reply
    Andrew Morris
    Guest

    Thanks, I have submitted the login-support-request form.

    Yes, all other forms work ok – only the form ‘Site Visit Report’ and ‘Export to Site Visit PDF’ field map do not work.

    Thanks
    Andrew

    #42798 Reply
    Andrew Morris
    Guest

    Is there any update on this? The forms are for Fire Safety and Security Systems to need it working asap

    #42919 Reply
    admin
    Keymaster

    The PDF form for the “Export Site Visit to PDF” field map layout (SiteVisit_PDF_Complete (1).pdf) had two corrupt fields, “OOO” and “Revisit?” appeared to be text fields, but were labeled as dropdown fields.

    Additionally, PRO2PDF merges signatures to PDF TEXT fields, do not use the Adobe Signature field.

    We updated and uploaded the PDF form. All works as expected.

    We remain at your service.

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