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Order on hold

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  • #11677 Reply
    Jenna
    Participant

    Hi,

    Purchased this plugin about 20mins ago and received a receipt from PayPal for payment.

    When logged into my account, I still have an order ‘On Hold’ so I can’t proceed to download the plugin.

    How long will this remain On Hold for?

    Thanks.

    #17179 Reply
    Rachel Anderson
    Participant

    Hi there,

    I’m experiencing something similar. My order was paid for roughly 10 minutes ago, but my account still says the order is on hold? Was this ever resolved for Jenna?

    Thanks!

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