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Error generating PDF file

Home Forums Bugs and Troubleshooting Error generating PDF file

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  • #46770 Reply
    Andrew Morris
    Participant

    Hi,

    I have an error with my forms this morning. When trying to export, I get the below error:

    There was an error generating the PDF file.
    Your server wasn’t able to upload PDF file:

    Can you help please?

    #46771 Reply
    Andrew Morris
    Participant

    UPDATE:

    I have spoken to my hosting provider and the following error is being returned

    [16-Jun-2022 08:28:48 UTC] PHP Notice: Undefined variable: docxError in /home/cluster-sites/8/i/infernofire.online/public_html/wp-content/plugins/formidablepro-2-pdf/generate-pdf.php on line 497

    #46774 Reply
    admin
    Keymaster

    This is not a known issue…

    Has PRO2PDF been updated to the latest version?
    Has PRO2PDF ever worked on your WP installation?
    Have you created more than one PRO2PDF template on your WP installation?
    – If yes, do any of the other PRO2PDF templates work correctly?

    Let us know the answers to the above so that we may determine the issue.

    We remain at your service.

    #46784 Reply
    Andrew Morris
    Participant

    Hi,

    I have not recently updated PRO2PDF (not where it would affect recent functionality).
    Yes, I’ve had this installed for almost 3 years and it has worked continuously.
    Yes, I have 7 templates and none of them are working

    There are no updates due for any plugins

    #46786 Reply
    admin
    Keymaster

    Sounds like a plugin conflict or a feature of a security plugin.

    Try disabling all plugins except Formidable Forms and PRO2PDF, then test. If it works, then enable one plugin at a time and test until the conflicting plugin is found.

    Or complete this form if you would like us to log in to troubleshoot the issue.

    We remain at your service.

    #46787 Reply
    Andrew Morris
    Guest

    Thanks – have submitted form for you to investigate

Viewing 6 posts - 1 through 6 (of 6 total)
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