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Critical Error on Website

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  • #33564 Reply
    connie-2733
    Participant

    Hi, I just upgraded to the pro version after I had one form working successfully.

    I have since started to setup a 2nd form however after I started mapping fields and amending the form, I went to export to PDF and got an error:

    There has been a critical error on your website.
    Learn more about debugging in WordPress.

    I am not unable to remap fields, create a new map or delete the map altogether. I keep getting this error.

    Please help.

    #33565 Reply
    admin
    Keymaster

    Oooof!!!

    This is not a known issue. Please complete this form to provide login credentials so we may investigate and fix. If not possible, please reply with the following preliminary information.

    – Are you experiencing any other issues on the site?
    – Are you able to view/export PDFs from the 1st Field Map Layout?
    – Are all active plugins updated?
    – Send screenshot of the Under The Hood tab to support AT formidablepro2pdf DOT com
    – From the plugin’s TEMPLATES tab, Export any “known-to-be-working” field map layouts in case we need to remove and reinstall the plugin, we can import them back into the site.

    We remain at your service.

    #33569 Reply
    connie-2733
    Participant

    Hi

    I’ve completed that form and set you up with a login so you can take a look.

    1. No other issues being experienced on the site
    2. I am able to view and export the 1st Field Map Layout successfully
    3. My theme needs to be update, however I have an external company looking after the maintenance of my site so they will do that update in due course

    Thanks
    Connie

    #33573 Reply
    admin
    Keymaster

    The only error was the mapping. We corrected the mapping to work as designed, see example merge here.

    The PDF form has a lot of fields, therefore it would be best practice to use the automap feature to map most of the PDF. Checkboxes, radio button, and Address fields will require manually mapping.

    Our suggestion is to;
    -Rename all PDF field’s to their corresponding Formidable Form field “KEY” and upload to the plugin using the Export tab.
    -From the plugin’s SETTINGS tab: Check the option “Enable automated layout creation for new field maps”, and Click Save.
    -From the plugin’s EXPORT tab, “Field Map to use” dropdown: Select “New Field Map”, “Name of Field Map”, “Select (THE NEW) PDF file to work with”
    -Click Create New Field Map

    Then go through the field map and correct each of the Checkbox, Radio Button, and Address field based on the linked instructions.

    Here’s a downloadable Checkbox & Radio Button demo in case you need more hands-on.

    We also offer paid support to create Field Map Layouts. Even with the automap functionality, yours would be a few hours to create at $40 per hr. Let us know if you would like a written offer based on the exact number of fields and form difficulty (repeating fields, address fields, # of check/radio, PDF format).

    We remain at your service.

    #33576 Reply
    admin
    Keymaster

    To be clear, we made changes to the PDF on the site now in order for the checkboxes (which should be radio buttons) work correctly. This mapping was the cause of the error.

    We remain at your service.

    #33577 Reply
    admin
    Keymaster

    Regarding “Repeatable Fields” please refer to and strictly follow these instructions.

    We remain at your service.

    #33643 Reply
    connie-2733
    Participant

    Thank you for all your help, I’ll take your advice and give the automapping a go.

    #33708 Reply
    connie-2733
    Participant

    Hi, I am still having issues mapping the address field.

    Webform Data Field ID: [2665]

    PDF Form Fields: [2665] which is line 1, [2665a] which is line 2, [2665b] which is state, [2665c] which is postcode/zip

    I have mapped 2665 to 2665 and chosen Address as the formatting type and have the below in the box:

    [line1]
    [line2]
    [city] [state] [zip]

    but it’s not working, is there something else I need to do?

    #33709 Reply
    connie-2733
    Participant

    Hi, I am still having issues mapping the address field.

    Webform Data Field ID: [2665]

    PDF Form Fields: [2665] which is line 1, [2665a] which is line 2, [2665b] which is state, [2665c] which is postcode/zip

    I have mapped 2665 to 2665 and chosen Address as the formatting type and have the below in the box:

    [line1]
    [line2]
    [city] [state] [zip]

    but it’s not working, is there something else I need to do?

    #33710 Reply
    admin
    Keymaster

    We have corrected the mapping method. An entire Address field cannot map to a PDF single-line text field, you would need to use a PDF multi-line text field or map the Address field to each of the PDF single-line text fields, as we have done on this field map layout.

    We remain at your service.

    #33712 Reply
    admin
    Keymaster

    To help you map the very long form, we have installed our “Development Tools” plugin which will allow Admin to disable form pages, and pre-fill the entire form with test data with 1-click. We find the plugin invaluable and hope you do to!

    Here’s the plugin on your site.

    We remain at your service.

    #33713 Reply
    connie-2733
    Participant

    Thank you again for your fast response!

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