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Do you still need our assistance with a renewal?
. We see a new key was purchased
. We see a previous order #:32660 expires on 2025-01-29
. We also see another previous order #:21020 expired today.Can you describe the issue you are having when logging in and clicking renewal here?
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We absolutely agree and apologize for the delay.
There was an error in processing the upgrade because an incorrect current plan was selected. The current plan is 1 SITE | 10 FORMS, and the selected plan was 1 SITE | UNLIMITED FORMS. The cost to upgrade from 1 SITE | 10 FORMS to 1 SITE | UNLIMITED FORMS is $74, nonetheless we upgraded you to 1 SITE | UNLIMITED FORMS based on your $70 payment.
Please select a new upgrade if UNLIMITED SITES | UNLIMITED FORMS is required.
Thank you for reaching out. Let us know if you have any issues or questions.
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It looks like your account is eligible for migration. Try entering your email and key here.
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Try increasing all the following PHP settings;
max_execution_time = 600
max_input_time = 600
max_input_vars = 4000
memory_limit = 512M
post_max_size = 256M
session.gc_maxlifetime = 1440
PHP workers = 10 workersIf the functionality is not corrected, complete this form to have us login and take a look.
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Formidable’s signature fields are known to use a lot of memory, and with 11 signatures, it appears you’ve passed the capabilities of the plugin, which varies depending on your web server. We successfully tested the form with five signatures.
They recommend “You can either increase the memory limit on your site, or decrease the image resolution”
Try decreasing all signature field resolutions to half.
Or
Break up the PDF into two PDFs.
Or
Upgrade to our newest PDF plugin, E2Pdf for far superior performance. E2Pdf processes signatures differently and will render the eleven needed. It’s the most powerful PDF creator for WordPress, and there’s a migrate tool on the plugin’s site to convert PRO2PDF templates to E2Pdf templates.We remain at your service.
Try increasing the following PHP settings;
max_execution_time = 600
max_input_time = 600
max_input_vars = 4000
memory_limit = 512M
post_max_size = 256M
session.gc_maxlifetime = 1440If this does not fix the issue, complete this form to allow us to login and check out the installation.
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Spam checking is temporarily disabled; please try again.
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We have not received any other messages or responses to our questions. At this point, we may need to troubleshoot the issue by logging into the site. Complete this form to provide permission and credentials or the requested information and any screenshots for further review.
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See our reply above and let us know the update.
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For best results, it’s necessary to optimize the PDF and the Formidable Form Signature Field. Here are some additional ways to speed up the process and/or extend the timeout limit.
– Compress the PDF form to the smallest possible file size. (Less than 100k if possible)
– Create a uniquely named Text Field for each signature on the PDF and map each of them to one single Formidable Form Signature Field.
– Decrease the Signature Field Multiplier (resolution) using this code.
– Disable the PDF Attachment and add a shortcode link to the email body so the user can download the PDF on-demand rather than as an attachment.
– Increase the following PHP settings;
max_execution_time = 600
max_input_time = 600
max_input_vars = 4000
memory_limit = 512M
post_max_size = 256M
session.gc_maxlifetime = 1440If you need additional assistance, provide the following with your reply.
– Confirmation of the above suggestions, what was and was not done.
– Copy of the PDF Form that is uploaded to the plugin
– How many signature fields are on the form? (Signatures take more time to process the merge which can cause the timeout error.)We remain at your service.
It appears you were able to use Paypal to purchase a product key. Let us know if you still need assistance.
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The license expired on January 9, 2024, and may be renewed by logging in to the account here and then click the “Renewal” link.
As a courtesy, we reactivated the license and extended the expiration to the end of the week to allow time for renewal.
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Can you describe the error you are receiving? Complete this form if you want us to log in and take a look at the installation.
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Our apologies! The key and expiration date have been corrected.
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Change shortcode’s dataset parameter to dataset=[id].
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We tested the form, and the PDFs are dynamic to the submitted data. We cannot find any issues with the form or shortcode. Are you using the shortcode somewhere else?
We did notice that the Field ID for the Send To: email address is not a valid field from the form. However, this will not affect PRO2PDF.
Let us know your workflow so we can reproduce the issue.
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The masked address is therapy@drmalcolm********.net
An email has been sent to that address to confirm.
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You must complete this form and accept the terms and conditions before we access your installation.
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The PDF file may not be compatible. Can you upload the PDF here? Or, provide the site credentials if you want us to look at your installation.
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“Autoscaling” is actually a PDF function within the Font Size called “Auto”. PRO2PDF does not control the font size. Check your original PDF to be sure the field font size is set to “Auto”.
We have confirmed the PDF Font Size of “Auto” does work without issue. If you still experience issue, let us know or complete this
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The PDF form may be incompatible. Can you upload the PDF to our support request form? You may also provide login credentials if you’d like us to take a look for a quicker fix.
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The issue has been corrected, and you should be able to renew the unlimited license key using the same method as listed above.
Additionally, we have extended the expiration through the end of the week to allow you time to renew.
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We may be able to link you to a support thread that can help, or we can provide detailed instructions for your use case. What exactly are you having trouble with, or if you are starting, what are you creating?
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Your refund was issued based on your request made to us, not Paypal.
Opening a payment dispute with any online vendor is never necessary without first allowing the vendor at least 24 to 48 hours to issue the refund. It just makes everyone’s job harder for absolutely no valid reason.
Other services, such as Stripe, charge and penalize vendors for every dispute – even a simple refund request. So give them a chance to refund you without losing additional money due to unnecessary fees. It’s a good online business etiquette and karma.
That said, we remain at your service.