Trouble Merging Map and Form Data

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This topic contains 5 replies, has 2 voices, and was last updated by  admin 1 year, 4 months ago.

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  • #7138 Reply

    Lynn Wright

    Being a newbie, excuse my inexperience. I’ve created a fillable PDF form, uploaded it, mapped it, and saved the map. When I try to fill with a dataset, my website crashes. I get the message “Error Establishing Database Connection.”

    The info from “Under the Hood” is:
    Site URL: http://www.healthresume.ca/
    Plugin folder: formidablepro-2-pdf
    PHP version: 5.5.22
    WP version: 4.4.2
    FrmAppHelper: Yes
    Trial: No
    PDFTK: No
    System: Linux boscustweb3706.eigbox.net 3.14.59 #1 SMP Mon Jan 25 13:49:16 EST 2016 x86_64 x86_64 x86_64 GNU/Linux
    CURL: 7.22.0
    CURL error: No
    CURL test: Yes
    PHP Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, calendar, ctype, curl, dba, dom, hash, fileinfo, filter, ftp, gd, gettext, SPL, iconv, session, json, mbstring, mcrypt, standard, mysql, mysqlnd, mysqli, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, Reflection, imap, SimpleXML, sockets, exif, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, mhash
    Plugins: formidable-registration/formidable-registration.php, formidable/formidable.php, formidablepro-2-pdf/fpropdf.php, peters-login-redirect/wplogin_redirect.php, qtranslate-x/qtranslate.php, weaverx-theme-support/weaverx-ts.php, woocommerce-bulk-discount/woocommerce-bulk-discount.php, woocommerce-customizer/woocommerce-customizer.php, woocommerce-qtranslate-x/woocommerce-qtranslate-x.php, woocommerce/woocommerce.php

    /hermes/bosnaweb10a/b372/ipg.healthresumeca/wp-content/plugins/formidablepro-2-pdf/fields is writable: Yes
    /hermes/bosnaweb10a/b372/ipg.healthresumeca/wp-content/plugins/formidablepro-2-pdf/fields can have files: Yes
    /hermes/bosnaweb10a/b372/ipg.healthresumeca/wp-content/plugins/formidablepro-2-pdf/fields write successful: Yes
    /hermes/bosnaweb10a/b372/ipg.healthresumeca/wp-content/plugins/formidablepro-2-pdf/fields delete successful: Yes
    /tmp is writable: Yes
    /tmp can have files: Yes
    /tmp write successful: Yes
    /tmp delete successful: Yes
    /hermes/bosnaweb10a/b372/ipg.healthresumeca/wp-content/uploads/fpropdf-forms is writable: Yes
    /hermes/bosnaweb10a/b372/ipg.healthresumeca/wp-content/uploads/fpropdf-forms can have files: Yes
    /hermes/bosnaweb10a/b372/ipg.healthresumeca/wp-content/uploads/fpropdf-forms write successful: Yes
    /hermes/bosnaweb10a/b372/ipg.healthresumeca/wp-content/uploads/fpropdf-forms delete successful: Yes

    Will you be able to help me sort out this problem?

    #7139 Reply

    admin
    Keymaster

    Does the demo form work? Is your PDF Form a LiveCycle form?

    #7141 Reply

    Lynn Wright

    I started with my own demo page. A one page simple version that worked. I use Acrobat Professional. Using the same types of mapping features as the demo, I created the full 2 page map/pdf/dataset and it crashed. Most of the second page is repeatable entries. I set them up like the sample on the your website.

    #7142 Reply

    admin
    Keymaster

    We have not experienced a “Error Establishing Database Connection” in the past. If possible, we’d like to login to your WP installation and take a look, and because this appears to be database issue, we may also need FTP access. If okay to login, complete this form, if not okay, then please ask your hosting provider to run a check on the MySQL database for any errors, then let us know the results.

    We remain at your service.

    #7152 Reply

    Lynn Wright

    The “complete this form” link goes to page not found.

    #7153 Reply

    admin
    Keymaster

    Apologies! It’s working now, complete this form.

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