Problem with activation of plugin before purchasing a pro package

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This topic contains 1 reply, has 2 voices, and was last updated by  admin 1 year, 7 months ago.

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  • #7434

    Berk

    Hi,

    I want to purchase a pro package, because I will need the send PDF by mail to the customer feature, but Iam currently trying to test if the plugin would work for my wp installation on my hosting environment, before purchasing one of the pro packages and I am getting with WP 4.5.1 and with the plugin version 2.25 the following error when I try to active the plugin:

    n_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (/home/.sites/97/site8276164/web:/home/.sites/97/site8276164/tmp:/usr/share/pear) in /home/.sites/97/site8276164/web/wp/wp-content/plugins/formidablepro-2-pdf/fpropdf.php on line 136 Warning: opendir(/home/.sites/97/site8276164/web/wp//tmp/): failed to open dir: No such file or directory in /home/.sites/97/site8276164/web/wp/wp-content/plugins/formidablepro-2-pdf/fpropdf.php on line 143

    I guess it wont make the difference if I purchase the Pro one for the moment, right? It seems like that I need to check maybe something with my shared hosting provider maybe or is this another reason maybe?

    Thanks & Regards,
    Berk

    #7435

    admin
    Keymaster

    Yes, correct. Are you able to send the error to your hosting provider? It appears you are prevented from creating a tmp folder, but is an error we have not seen in the past.

    Let us know the result as we remain at your service.

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