permission problem, but nothing changed?

Home Forums Bugs and Troubleshooting permission problem, but nothing changed?

This topic contains 10 replies, has 2 voices, and was last updated by  admin 5 months ago.

Viewing 11 posts - 1 through 11 (of 11 total)
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  • #17946 Reply

    Larry
    Participant

    Can not open a temporary file for writing, verify the permissions.

    is there an issue on your side of things?

    #17947 Reply

    Larry
    Participant

    i have forms on 3 sites… its like they all stopped working today?

    #17948 Reply

    admin
    Keymaster

    All is working as expected on our side, and all is fine when checking your account with us. Please provide futher details, or complete this form and we will take a look at the issue.

    We remain at your service.

    #17949 Reply

    Larry
    Participant

    submit the form and gave you access… something weird is happening

    #17950 Reply

    Larry
    Participant

    did you get the form submission?

    #17951 Reply

    admin
    Keymaster

    Yes, thank you. We’ll get back to you as soon as we find/fix the issue.

    We remain at your service.

    #17952 Reply

    admin
    Keymaster

    All appears to be working as expected now. Please confirm and let us know if assistance is still required.

    We remain at your service.

    #17954 Reply

    Larry
    Participant

    what did you do or change?
    its very important for me to know what changed and how it was fixed?

    thanks

    #17955 Reply

    admin
    Keymaster

    We simply Deactivated/Activated the Formidable Forms and WordFence plugins, then all began working as expected. We do not believe this issue was related to PRO2PDF, but rather a recent update of another plugin, as there were other issues with ‘saving’ data and files to the server…

    We remain at your service.

    #17956 Reply

    Larry
    Participant

    well I’m happy things are working now and you acted quickly to help, but
    1) there was another site (which you didn’t have access to) that was not working, but is working now

    2) on the tab, under the hood:
    when it was not working:
    /tmp is writable: Yes
    /tmp can have files: No
    /tmp write successful: No
    /tmp delete successful: Yes

    obviously, now they are all set to yes

    3) so turning the plugin on / off on the other site didn’t happen, but its working now

    I’m trying to understand WHY it stopped working to being with?

    thanks

    #17959 Reply

    admin
    Keymaster

    Could have been an issue with the server, however, the issue was not with PRO2PDF as we have over 2000 installations with none experiencing this issue.

    We suggest submitting a support request with the hosting provider(s) to determine if they were experiencing an issue.

    We remain at your service.

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