Order on hold

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This topic contains 1 reply, has 2 voices, and was last updated by  Rachel Anderson 2 months, 3 weeks ago.

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  • #11677 Reply

    Jenna
    Participant

    Hi,

    Purchased this plugin about 20mins ago and received a receipt from PayPal for payment.

    When logged into my account, I still have an order ‘On Hold’ so I can’t proceed to download the plugin.

    How long will this remain On Hold for?

    Thanks.

    #17179 Reply

    Rachel Anderson
    Participant

    Hi there,

    I’m experiencing something similar. My order was paid for roughly 10 minutes ago, but my account still says the order is on hold? Was this ever resolved for Jenna?

    Thanks!

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