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This topic contains 10 replies, has 3 voices, and was last updated by  admin 1 month ago.

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  • #16920

    PW Botes

    Good Day

    I added your plugin to my site and Sucuri flagged it as malware as follows:

    wp-content/plugins/formidablepro-2-pdf/fpropdf.php php.backdoor.generic.066

    Do you have any advice?

    Thanks

    #16922

    admin
    Keymaster

    When did you install the plugin? Did you download the plugin from our site or use the WP plugin manager?

    We remain at your service.

    #16923

    admin
    Keymaster

    We just scanned all our files and checked the WP repo, all is clear. Please provide the requested information for further assistance.

    We remain at your service.

    #16924

    admin
    Keymaster

    Also, which Sucuri scanner did you use, Unix or a plugin?

    #17077

    PW Botes

    Hi sorry for the lack of communication. I didn’t realize you we’re replying here.

    I downloaded the plugin from your site.
    The Sucuri server side scanner keeps flagging it. I updated formidable as well.

    See screenshots at:

    https://drive.google.com/open?id=0B9SkrztaEPBda05ieE0zamNlZWs
    https://drive.google.com/open?id=0B9SkrztaEPBdRk9aYnlZeHM4OWc

    #17078

    admin
    Keymaster

    With nearly 2000 daily users we are confident that our plugin is not the origin of the malware. If you have created any field map layouts use the “Templates” tab to create a backup template(s) then delete the plugin and reinstall from the WordPress Plugin Directory.

    Let us know if you have any other issues.

    We remain at your service.

    #17083

    PW Botes

    I am sure its not malware I’m just letting you know it gets flagged by Sucuri so if someone don’t enquire like this (like most people won’t) they’ll just delete it. Anyway I have deleted it and uploaded it again it still gets flagged.

    #17085

    admin
    Keymaster

    Sucuri is not reporting the issue on any of our installations, the only installation experiencing this issue at this point is yours. We are willing to troubleshoot the issue for you, or you can ask your hosting provider to do so. Complete this form and provide WP and FTP credentials to have us login and locate the cause of the Sucuri alert.

    We remain at your service.

    #17098

    PW Botes

    Hi see reply from Sucuri, thanks for your assistance.

    Hi there, I’ve just finished working on your website and everything is looking clean now. The file flagged on your dashboard was being flagged incorrectly, I’ve gone ahead and added the file to your websites whitelist. The warning message will go away after the scheduled scan completes. Please see the current status of your website at the following link: https://sitecheck.sucuri.net/results/solidariteit.co.za Please be sure to read and follow our post-cleanup instructions here:  https://kb.sucuri.net/remediation/After+Clean+Up/steps-to-stay-clean If you need anything else don’t hesitate to contact us. RegardsSamuel

    #17300

    Tony
    Participant

    I am getting the same exact message from Sucuri about formidablepro-2-pdf. I downloaded the files directly from your site.

    wp-content\plugins\formidablepro-2-pdf\fpropdf.php php.backdoor.generic.066

    #17305

    admin
    Keymaster

    According to Sucuri, the file flagged on your dashboard is being flagged incorrectly. Contact Sucuri support and ask them to add the file to your website whitelist.

    We remain at your service.

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