loading layout error

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This topic contains 3 replies, has 2 voices, and was last updated by  admin 1 year, 10 months ago.

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  • #1870 Reply

    Kevin Nichols

    When I try to “Export” after selecting “Field Map to use,” it keeps giving me a Loading layout… Please wait… and never loads the PDF layout for me to map my fields to.

    I think this is 1:25 in your Installation Demo video.

    I went back and looked at the PDF and there are 3 fields I created in it and there are 3 form fields in the Formidable form.

    Please advise?

    Kevin

    #1871 Reply

    admin
    Keymaster

    “Loading layout… Please wait… ” usually means the Field Map Layout or PDF form was not setup or saved correctly. Can you email a temporary login to your WP install, or if not, please email the PDF form, a link to the Formidable form and a screenshot of the entire “Field Map Designer” with the Formidable Form, Dataset and Layout selected to support AT formidablepro2pdf DOT com.

    #1872 Reply

    Kevin Nichols

    emailed you temp access to our WP install.

    Kevin

    #1904 Reply

    admin
    Keymaster

    It appears the issue is the Formidable plugin version, which must be higher than (or equal to) 2.0.9. Yours is at 2.0.8. We’ve added a message on our plugin page informing users they must update the Formidable Forms plugin and where to update the Formidable Forms plugin in one click, usually located at “wp-admin/update-core.php”.

    Update Formidable Forms and it should work fine, let us know if you still experience issues.

    We remain at your service.

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