I can't renew on my original account, it won't send me password reset

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This topic contains 4 replies, has 3 voices, and was last updated by  admin 2 months, 3 weeks ago.

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  • #18753 Reply

    Linda Griffitts

    I bought this plug in a year ago, I need to renew it, order #13001, but I can’t get it to log me in.

    I also need to set up another site with the same functionality – so I bought the plug in again today, and it made me set up another account.

    Please help, the original account was under ***, and second account is under *** – and I still don’t have two working activation keys.

    Thanks – Linda

    #18754 Reply

    admin
    Keymaster

    Our apologies for the issues you are having with the renewal process. As a courtesy we have reactivated and extended the license through tomorrow to allow you time to renew the key.

    Your password has been manually reset, the temporary credentials have been sent to the account’s email address, and we have associated the newly purchased version with the original account.

    We remain at your service.

    #18755 Reply

    Linda
    Participant

    Thank you, that worked and I renewed the first site key as well.

    #18757 Reply

    Linda
    Participant

    One further question? Why does it say on my receipt that it never expires? The license key clearly expires in a year, so should it not be clear?

    Order received
    Thank you. Your order has been received.
    • Order number: 18751
    • Date: April 29, 2018
    • Email: ***
    • Total: $15.00
    • Payment method: PayPal
    Downloads
    Product Downloads remaining Expires Download
    2 FORMS | 1 SITE ∞ Never fpropdf.zip

    #18759 Reply

    admin
    Keymaster

    The file download never expires, however, the site license will require renewing.

    We remain at your service.

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