Gateway Timeout

Home Forums Bugs and Troubleshooting Gateway Timeout

This topic contains 3 replies, has 2 voices, and was last updated by  kelsey 2 weeks, 1 day ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #16891 Reply

    kelsey
    Participant

    Having problems with a form on the website. Getting a Gateway Timeout on the following page. https://www.cooc.com/members/seal-certification-paperwork-fees/oil-submission-form/

    To recreate:
    You will need to login to the website as a member to access the form. Lower left hand corner of the website is “Member Login”.

    Here is info from my web hosting company:

    Thank you for contacting Tech Support.

    I can confirm that there was an issue with your contact form as displayed in the log below:
    Code:
    [Fri Sep 29 11:05:09.852015 2017] [core:error] [pid 23445] [client 73.41.138.47:60714] Script timed out before returning headers: index.php, referer: https://www.cooc.com/members/seal-certification-paperwork-fees/oil-submission-form/

    I’ve managed to fix it by increasing your dynamic timeout value manually:
    Code:
    <IfModule mod_dtimeout.c>
    <Files ~ “.php”>
    SetEnvIf Request_URI “index.php” DynamicTimeout=600
    </Files>
    </IfModule>

    https://drive.google.com/a/siteground.com/file/d/0B8NTc9rBev-pSFhLa0g3Zl8tOTQ/view?usp=drivesdk
    Even though your contact form is working, I would advise you to contact a professional developer who could troubleshoot the issue further. I do believe that the issue is connected to the resent WordPress core update to version 4.8.0 and your form is not compatible with it, but I cannot be sure if that’s the case.

    If you have other questions, feel free to reach us back.

    Best Regards,

    Angel Naichev
    Technical Support Team

    Could you check what could be causing the issue. Thanks!

    Site URL: https://www.cooc.com/
    Plugin folder: formidablepro-2-pdf
    PHP version: 5.6.31
    WP version: 4.8.2
    FrmAppHelper: Yes
    Trial: No
    PDFTK: No
    System: Linux usm14.siteground.biz 3.12.18-clouder0 #85 SMP Mon Apr 3 10:28:14 EEST 2017 x86_64 x86_64 x86_64 GNU/Linux
    CURL: 7.53.0
    CURL error: No
    CURL test: Yes
    PHP Extensions: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dba, dom, enchant, hash, fileinfo, filter, ftp, gd, gettext, SPL, iconv, session, intl, json, ldap, mbstring, mcrypt, standard, mysql, mysqli, pcntl, mysqlnd, PDO, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, readline, Reflection, imap, shmop, SimpleXML, soap, sockets, exif, sysvmsg, sysvsem, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, bz2_filter, mailparse, memcache, memcached, mhash, ionCube Loader
    Plugins: 404-to-301/404-to-301.php, backupbuddy/backupbuddy.php, custom-css-js/custom-css-js.php, float-to-top-button/float-to-top-button.php, formidable-registration/formidable-registration.php, formidable-signature/signature.php, formidable/formidable.php, formidablepro-2-pdf/fpropdf.php, insert-php-code-snippet/insert-php-code-snippet.php, js_composer/js_composer.php, mega_main_menu/mega_main_menu.php, members/members.php, pdf-embedder/pdf_embedder.php, woo-extra-flat-rate/woo-extra-flat-rate.php, woocommerce-customer-order-csv-export/woocommerce-customer-order-csv-export.php, woocommerce-email-control/ec-email-control.php, woocommerce-gateway-authorize-net-aim/woocommerce-gateway-authorize-net-aim.php, woocommerce-redirect-thank-you/woocommerce-redirect-thank-you.php, woocommerce/woocommerce.php, wordpress-seo/wp-seo.php, wp-google-maps-gold/wp-google-maps-gold.php, wp-google-maps-pro/wp-google-maps-pro.php, wp-google-maps-ugm/wp-google-maps-ugm.php, wp-google-maps/wpGoogleMaps.php, wp-statistics/wp-statistics.php

    /home/cooc2154/public_html/wp-content/plugins/formidablepro-2-pdf/fields is writable: Yes
    /home/cooc2154/public_html/wp-content/plugins/formidablepro-2-pdf/fields can have files: Yes
    /home/cooc2154/public_html/wp-content/plugins/formidablepro-2-pdf/fields write successful: Yes
    /home/cooc2154/public_html/wp-content/plugins/formidablepro-2-pdf/fields delete successful: Yes
    /tmp is writable: Yes
    /tmp can have files: Yes
    /tmp write successful: Yes
    /tmp delete successful: Yes
    /home/cooc2154/public_html/wp-content/uploads/fpropdf-forms is writable: Yes
    /home/cooc2154/public_html/wp-content/uploads/fpropdf-forms can have files: Yes
    /home/cooc2154/public_html/wp-content/uploads/fpropdf-forms write successful: Yes
    /home/cooc2154/public_html/wp-content/uploads/fpropdf-forms delete successful: Yes

    • This topic was modified 2 weeks, 5 days ago by  admin.
    #16893 Reply

    kelsey
    Participant

    Here is additional info from the php error log. If needed please let us know if we need to pay for your time.

    [29-Sep-2017 12:36:51 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ” at line 1 for query SELECT item_id FROM wp_frm_item_metas WHERE field_id=187 and meta_value= made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, FrmEntriesController::process_entry, do_action(‘frm_process_entry’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, FrmProEntriesController::process_update_entry, FrmEntry::update, FrmEntry::update_entry, FrmEntry::after_update_entry, do_action(‘frm_after_update_entry’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, cooc_add_to_cart
    [29-Sep-2017 12:36:51 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ” at line 1 for query SELECT post_id FROM wp_frm_items WHERE id= made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, FrmEntriesController::process_entry, do_action(‘frm_process_entry’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, FrmProEntriesController::process_update_entry, FrmEntry::update, FrmEntry::update_entry, FrmEntry::after_update_entry, do_action(‘frm_after_update_entry’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, cooc_add_to_cart
    [29-Sep-2017 12:37:51 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ” at line 1 for query SELECT item_id FROM wp_frm_item_metas WHERE field_id=187 and meta_value= made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, FrmEntriesController::process_entry, FrmEntry::create, FrmEntry::create_entry, FrmEntry::continue_to_create_entry, FrmEntry::after_insert_entry_in_database, FrmEntry::after_entry_created_actions, do_action(‘frm_after_create_entry’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, cooc_add_to_cart
    [29-Sep-2017 12:37:51 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ” at line 1 for query SELECT post_id FROM wp_frm_items WHERE id= made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, FrmEntriesController::process_entry, FrmEntry::create, FrmEntry::create_entry, FrmEntry::continue_to_create_entry, FrmEntry::after_insert_entry_in_database, FrmEntry::after_entry_created_actions, do_action(‘frm_after_create_entry’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, cooc_add_to_cart
    [29-Sep-2017 12:37:53 UTC] The woocommerce_get_page_id function is deprecated since version 3.0. Replace with wc_get_page_id.
    [29-Sep-2017 12:37:57 UTC] The woocommerce_get_page_id function is deprecated since version 3.0. Replace with wc_get_page_id.
    [29-Sep-2017 12:38:57 UTC] The woocommerce_get_page_id function is deprecated since version 3.0. Replace with wc_get_page_id.
    [29-Sep-2017 12:38:58 UTC] id was called incorrectly. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), do_action(‘template_redirect’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_AJAX::do_wc_ajax, do_action(‘wc_ajax_checkout’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_AJAX::checkout, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WC_Gateway_Cheque->process_payment, WC_Payment_Gateway->get_return_url, WC_Order->get_checkout_order_received_url, apply_filters(‘woocommerce_get_checkout_order_received_url’), WP_Hook->apply_filters, call_user_func_array, growdev_get_checkout_order_received_url, WC_Abstract_Legacy_Order->__get, wc_doing_it_wrong. This message was added in version 3.0.
    [29-Sep-2017 12:38:58 UTC] order_key was called incorrectly. Order properties should not be accessed directly. Backtrace: require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), do_action(‘template_redirect’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_AJAX::do_wc_ajax, do_action(‘wc_ajax_checkout’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, WC_AJAX::checkout, WC_Checkout->process_checkout, WC_Checkout->process_order_payment, WC_Gateway_Cheque->process_payment, WC_Payment_Gateway->get_return_url, WC_Order->get_checkout_order_received_url, apply_filters(‘woocommerce_get_checkout_order_received_url’), WP_Hook->apply_filters, call_user_func_array, growdev_get_checkout_order_received_url, WC_Abstract_Legacy_Order->__get, wc_doing_it_wrong. This message was added in version 3.0.
    [29-Sep-2017 12:39:01 UTC] The woocommerce_get_page_id function is deprecated since version 3.0. Replace with wc_get_page_id.
    [29-Sep-2017 12:40:16 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ” at line 1 for query SELECT item_id FROM wp_frm_item_metas WHERE field_id=187 and meta_value= made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, FrmEntriesController::process_entry, do_action(‘frm_process_entry’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, FrmProEntriesController::process_update_entry, FrmEntry::update, FrmEntry::update_entry, FrmEntry::after_update_entry, do_action(‘frm_after_update_entry’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, cooc_add_to_cart
    [29-Sep-2017 12:40:16 UTC] WordPress database error You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ” at line 1 for query SELECT post_id FROM wp_frm_items WHERE id= made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘wp_loaded’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, FrmEntriesController::process_entry, do_action(‘frm_process_entry’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, FrmProEntriesController::process_update_entry, FrmEntry::update, FrmEntry::update_entry, FrmEntry::after_update_entry, do_action(‘frm_after_update_entry’), WP_Hook->do_action, WP_Hook->apply_filters, call_user_func_array, cooc_add_to_cart

    #16915 Reply

    admin
    Keymaster

    Has this issue been resolved?

    We remain at your service.

    #16926 Reply

    kelsey
    Participant

    I’m in the process of updating the plugins on the website. Will see if the processing speed will improve after the updates. Thanks for the follow up.

Viewing 4 posts - 1 through 4 (of 4 total)
Reply To: Gateway Timeout
Your information: