Error: There was an error generating the PDF file

Home Forums Bugs and Troubleshooting Error: There was an error generating the PDF file

This topic contains 5 replies, has 2 voices, and was last updated by  admin 2 months, 2 weeks ago.

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  • #12428 Reply

    Martin

    I have problems to generate a PDF for one entry only. Other entries work. I have checked server error logs and could not find anything. What could be the problem?

    Thanks
    Martin

    #12429 Reply

    admin
    Keymaster

    There may be a large image, incompatible data in a field, or something wrong with the entry. This is not an issue we have experienced often enough to have a go to reason… We would need more info…

    To troubleshoot, try this… Duplicate the entry using Formidable’s “Duplicate” function in the Admin Entries page, and see if it merges, if it does merge, then something’s wrong with that particular Formidable entry.

    If it doesn’t work, then somethings wrong with the data.

    Try editing the entry and deleting data one field at a time and testing the merge until you find the field causing the merge to fail.

    Then, let us know the results… we remain at your service.

    #12432 Reply

    Martin

    I have 4 images, each around 4MB in size… I have tried to duplicate the entry but get the same result.

    Is there any way to resize the images on upload?

    #12433 Reply

    Martin

    I have found the problem. It WAS the big images. I have found a plugin the resizes and compresses images when uploading:

    https://de-ch.wordpress.org/plugins/shortpixel-image-optimiser/

    It does work now

    CHeers

    #12435 Reply

    admin
    Keymaster

    Yes, that is the problem, try the Imsanity plugn.

    We remain at your service.

    #12436 Reply

    admin
    Keymaster

    Sorry, didn’t see the 2nd message post, glad you were able to make it work and thank you for letting us know about the other plugin!

    We remain at your service.

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