After System Failure Yesterday no more pro version

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This topic contains 1 reply, has 2 voices, and was last updated by  admin 4 months, 2 weeks ago.

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  • #12257 Reply

    AMservice – Andre Fischer

    Hello,

    since your system failure Yesterday the activation key for pro2pdf is no longer working and there are no more pdf attachments send to the athlets.

    I got the following Querstions:
    a) can you establish a backup api verification url, so that there is less risk for a downtime?
    b) When can i activate my System again
    c) WIll the system still work if you shutdown this service entirely because our customers are really worried now.

    • This topic was modified 4 months, 2 weeks ago by  admin.
    #12260 Reply

    admin
    Keymaster

    We do not have any other users experiencing the issue you have described. According to our records order #:4087 expired on Dec 2, 2016. Did you purchase a new key or have proof of renewal?

    To renew, login to the account and click the Renewal link on the left.

    Regarding your questions;
    a. This was our first outage in two years, nonetheless we will look into our options for a backup server.
    b. You may renew at any time.
    c. Yes, if you install PDFtk on your server you will still be able to use the plugin. (Except merging signatures, images, and the Unicode font)

    We remain at your service.

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