add an exhisting key product

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This topic contains 5 replies, has 3 voices, and was last updated by  admin 4 months, 2 weeks ago.

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  • #17671 Reply

    giorgio.formica
    Participant

    Hi, im actually in posses of a licence key product that will expire on next march. My actual plan allow me to register up to 3 sites and up to 14 forms. Im perfectly ok with this plan size and i just want to renew it till march 2019. Is it possible to add my licence product key to my account giorgio.formica or provide me a custom link for renewal?

    Thank you

    #17674 Reply

    admin
    Keymaster

    The key has been added to your account and may be renewed by logging in here.

    We remain at your service.

    #17675 Reply

    giorgio.formica
    Participant

    Hi, thank you!
    Anyway, I can see my product key added to my account but i can’t find out where I can renew my actual plan: up 3 sites and up to 14 forms. If i click on renewal i can see only free test plan fro one year…
    Thanks

    #17691 Reply

    admin
    Keymaster

    Our apologies for the issue with renewing your key, we’re looking into why this is occurring. In the meantime, please use one of the following manual renewal options:
    1-Year = $31
    2-Year = $59 Save 5%
    3-Year = $84 Save 10%
    5-Year = $116 Save 25%

    We remain at your service.

    #18135 Reply

    Giorgio Formica

    actually i cant event get the link to set a new password…cause it seems the old password is not working or i’m mistyping it.

    can i i get a link to my mail to enter in my account in order to renew my actual plan?

    Thank you for help

    #18138 Reply

    admin
    Keymaster

    Based on your request for assistance, we have manually reset your account password and sent the new credentials to the account email address.

    Let us know if you require additional assistance as we remain at your service.

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